Privacy, Data & Cookie Policy

We are committed to protecting your privacy.

Information Collection and Use

Gritstone Computers is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Gritstone Computers collects information from our users at a number of different points depending on how you use and interact with our website.

Cookies

We use a number of different cookies on this website. For detailed cookie information please see our cookie policy.

Log File Analytics & Google Analytics

Our web server records IP addresses and writes these to log files that allow us to analyse visitor numbers on this website, track user’s movement around the website and from page to page, we use this information see how visitors use and interact with our website.

Google Analytics is implemented on this website and collects various data points from visitors to the website. IP Addresses are used to distinguish visitor numbers to the website. Google Analytics will record the country you access this website from using your IP Address. Data gathered by Google Analytics allows us to analyse visitor numbers on this website, track user’s movement around the website and from page to page, we use this information see how visitors use and interact with our website. Google Analytics data is stored for a period of 26 months which allows us to build a year upon year picture of visitor numbers to our website.

Data gathered by Google Analytics may be stored outside of the European Union in line with its undertakings through the EU-US Privacy Shield Program. Further information can be found at https://policies.google.com/privacy/frameworks?hl=en&gl=de

You can find out more about Google’s position on privacy as regards its analytics service at https://support.google.com/analytics/answer/6004245?hl=en-GB

Contact Form Submissions

If you submit an enquiry or support request through our contact form, that enquiry will be emailed to a mailbox monitored by employees of Gritstone Computers, the email is then stored securely on our email server which enables us to respond to your enquiry.

Your enquiry or support request may be forwarded to one or multiple mailboxes within Gritstone Computers to ensure it is dealt with and acted upon by the apprioriate person.

If you submit an enquiry or support request through our contact form a copy of that message will be stored on our web server and will be deleted after 14 days or once the enquiry request is effectively dealt with.

Internal Communication Systems

Gritstone Computers uses a team collaboration, internal communications and messaging system called Slack. Enquiries and support requests may be mentioned in this system to enable the appropriate person to deal with it and collaberate to ensure it is resolved quickly and efficiently.

Information entered in to Slack may pass through servers, and be stored on servers, outside of the European Union in line with its undertakings through the EU-US Privacy Shield Program. Further information can be found at https://slack.com/privacy-shield-notice

Website Backups

This website is backed up on a regular basis for security and disaster recovery purposes. The backups are stored securely with Dropbox. Dropbox may store these backups outside of the European Union in line with its undertakings through the EU-US Privacy Shield Program. Further information can be found at https://www.dropbox.com/privacy

Website backups will be stored for a maximum of 30 days before being deleted.

Orders & Contracts

When you place an order with Gritstone Computers for one of our services, the company or individual details provided to us will be entered in to our accounting system. The details entered are Company or Individual Name, Contact Name, Contact Address, Contact Email Address.

It is important to note that accounting records relating to orders for services placed with Gritstone Computers will be stored for a period in line with U.K. tax and accounting regulations. This period is set by the U.K. Government and is currently 6 years, or longer if the records show a transaction that covers more than one accounting period.

Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. You should always consider what information you submit over the internet but our website is protected by an SSL Certificate which means it is very unlikely that anyone will be able to read the information you submit, such as via our contact form.

If you have any questions about the security at our website, you can send an email to info@gritstone.co.uk.

Links to other websites

This website contains links to other websites. Please be aware that Gritstone Computers is not responsible for the privacy practices of such other websites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects information. This privacy statement applies solely to information collected by this website.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our website so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.